"UTS Helpdesk streamlines processes"

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dc.contributorSamoray, Jeff
dc.coverage.temporal2000s
dc.creatorOakland University
dc.date.accessioned2021-05-20T17:55:02Z
dc.date.available2021-05-20T17:55:02Z
dc.date.issued2003-08-21
dc.descriptionNews article
dc.description.abstract"In a continuing effort to improve and enhance Oakland University's technological support, University Technology Services has streamlined its Helpdesk job ticketing system. The new call tracking software, called Footprints, allows users to send a help request or incident report to the UTS Helpdesk via the Internet and view the progress on the job ticket until it is resolved."en_US
dc.identifier.urihttp://hdl.handle.net/10323/8537
dc.publisherOakland University
dc.rightsCopyright held by Oakland University
dc.subjectUniversity Technology Servicesen_US
dc.subjectTicket systemen_US
dc.subjectWorkflowsen_US
dc.subjectFootprintsen_US
dc.subjectTechnologyen_US
dc.title"UTS Helpdesk streamlines processes"en_US
dc.typeOther

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