"UTS Helpdesk streamlines processes"
Date
2003-08-21
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Oakland University
Abstract
"In a continuing effort to improve and enhance Oakland University's technological support, University Technology Services has streamlined its Helpdesk job ticketing system. The new call tracking software, called Footprints, allows users to send a help request or incident report to the UTS Helpdesk via the Internet and view the progress on the job ticket until it is resolved."
Description
News article
Keywords
University Technology Services, Ticket system, Workflows, Footprints, Technology