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Oakland University - News Archive - New e-mail system being installed soon
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(Thursday, January 30, 2003)Tj
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(New e-mail system being installed soon)Tj
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(By )Tj
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(Jeff Samoray)Tj
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(, OU Web Writer)Tj
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(As students, faculty and staff can attest, e-mail has become a critical \
tool for research, education and day-to-day business. To)Tj
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(provide a more stable e-mail environment that meets the needs of the cam\
pus community and streamlines business processes,)Tj
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(OU\222s Board of Trustees reviewed and approved a plan in December to im\
plement a new e-mail system supplied by the vendor)Tj
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(MiraPoint)Tj
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(. Installation of the new system begins next week and will be completed \
by the first week in March.)Tj
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("We reviewed many sources that analyze the reliability of e-mail systems\
when we made our selection," said Terrie Rowe,)Tj
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(director of Information Technology. "The system by MiraPoint is up typic\
ally 99.99 percent of the time. It's an appliance)Tj
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(designed specifically for e-mail, as opposed to a general purpose server\
that we'd have to try to retrofit.")Tj
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(The current e-mail system uses technology that dates back to the early 1\
990's. Components of the system have been upgraded)Tj
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(over the years, but current and projected growth of usage combined with \
the need for reinforced security mandates that a new)Tj
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(system be installed.)Tj
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(MiraPoint currently is training IT Department staff on system installati\
on and support, including maintenance for e-mail and)Tj
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(directory services server along with troubleshooting and problem solving\
, Rowe said.)Tj
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("The hardware for the system has already been installed and initial conv\
ersion planning for all 22,000 e-mail accounts has)Tj
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(begun," Rowe said. "The approval of the purchase of the new system by th\
e president's cabinet and Board of Trustees indicates)Tj
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(the ongoing support to implement quality technology solutions on campus.\
")Tj
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(The current system has been struggling to handle the current volume and \
service expectations of the campus community. An)Tj
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(interim fix has been made to a failed RAID controller channel and dual f\
ailed disk drives. The RAID controller channel provides)Tj
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(communications between the e-mail messaging server and storage device. R\
eplacement parts are being shipped, and an e-mail)Tj
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(outage of about eight to nine hours will be scheduled so the new control\
ler can be installed.)Tj
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(For news on the status of the current system and implementation of the n\
ew system, check the )Tj
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(Information Technology)Tj
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( Web)Tj
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(site by clicking the Info Tech button from anywhere on the OU Web site. \
The IT Department also has compiled a )Tj
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(New E-mail)Tj
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(System FAQ)Tj
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( Web page, which gives more information on the MiraPoint system, includi\
ng e-mail activation, access and)Tj
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(reliability.)Tj
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("We want people to review the FAQ page so they can be informed about the\
new system, and we'll continue to expand that)Tj
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(page as we receive more questions," Rowe said.)Tj
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(The IT Department currently is taking steps to keep the current e-mail s\
ystem operational, though overall improvement is not)Tj
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(expected until the new system is implemented. In the meantime, there are\
steps individuals can take to help improve the current)Tj
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(e-mail service across campus:)Tj
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(Store no more than 100 e-mail messages in your inbox. Inboxes are not ap\
propriate for long-term storage of e-mail, and)Tj
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(services degrade as an inbox grows larger. For instructions on how to ar\
chive e-mail messages, contact the IT Helpdesk)Tj
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(at \(248\) 370-HELP \(4357\).)Tj
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(Keep no more than the last 30 days' worth of messages in your outbox. Th\
ough not accessed as frequently as the inbox,)Tj
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(an excessive number of files in an outbox can cause system slowdowns.)Tj
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(Avoid lengthy e-mails and large attachments.)Tj
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(If you are an IMAP or Webmail user, do not leave your system logged into\
e-mail for lengthy periods of time.)Tj
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(Set Eudora or Outlook Express to automatically check for new mail every \
60 minutes. Checking more frequently can add)Tj
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(to the overall degradation of e-mail performance.)Tj
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("We appreciate everyone's patience as we prepare to make the transition \
to the MiraPoint system," Rowe said. "People should)Tj
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